VETTAWELL PRIVACY POLICY
Last updated: January 1, 2025
This Privacy Policy explains how VettaWell ("VettaWell," "we," "us," "our") collects, uses, discloses, and protects information about you when you visit our websites, subscribe to our email and/or SMS updates, register for events, or otherwise interact with our services (collectively, the "Services").
The Services are intended for users in the United States.
1. WHO WE ARE AND HOW TO CONTACT US
Operator: VettaWell, LLC, d/b/a "VettaWell"
Email: hello@vettawell.com
Phone: +13053394776
2. INFORMATION WE COLLECT
We collect information in three ways: (A) information you provide, (B) information collected automatically, and (C) information from third parties.
A) Information you provide
Depending on how you use the Services, you may provide:
• Identifiers and contact details: name, email address, mobile number
• Subscription preferences: topics, frequency, channel preferences (email and/or SMS)
• Communications: messages you send us (support requests, topic suggestions, partner inquiries)
• Event details: registration information and questions you submit
• Consent records: opt-in/opt-out status, time and date, consent language presented, and related logs (for compliance and to honor your choices)
Sensitive information: We do not request medical or health information. Please do not submit sensitive medical details through our forms. If you include such information in a message to us, we will process it only to respond and for related record-keeping.
B) Information collected automatically
When you use the Services, we may automatically collect:
• Device and browser data: device type, operating system, browser type, language
• Usage data: pages viewed, links clicked, referral URLs, approximate location derived from IP address, timestamps
• Cookies and similar technologies: cookies, pixels, SDKs, and similar tools (see Section 7)
C) Information from third parties
We may receive information from:
• Service providers that help us operate the Services (hosting, analytics, security, email delivery, SMS delivery, forms)
• Advertising and measurement partners (if enabled), typically in the form of aggregated or pseudonymous reporting
• Partners you choose to engage with, if you request or authorize a connection (for example, through a clearly disclosed co-branded form)
3. HOW WE USE INFORMATION
We use information to:
• Provide, maintain, and improve the Services and content
• Deliver email and/or SMS updates you requested
• Personalize communications by topic and preferences
• Send transactional messages (e.g., subscription confirmations, event reminders you requested, support replies), and—where you have opted in—send partner offers and promotions, links to our content, and information about products and services offered by us and our partners
• Measure engagement and improve relevance and performance
• Detect, prevent, and address security incidents, fraud, abuse, or technical issues
• Comply with legal obligations and maintain appropriate records (including consent and opt-out logs)
4. EMAIL AND SMS COMMUNICATIONS
A) Email (CAN-SPAM)
If you opt in to email updates, we will send newsletters and occasional promotional messages.
• Unsubscribe: every marketing email includes an unsubscribe mechanism. You can opt out at any time.
• We will process unsubscribe requests as required by law and maintain suppression lists to respect opt-outs.
B) SMS / Text Messages (TCPA/FCC compliance practices)
If you opt in to receive SMS/text messages, we will send brief updates and alerts consistent with your selections.
• Message frequency varies.
• Message and data rates may apply.
• Opt-out: Reply STOP (or any reasonable opt-out request such as "STOP," "QUIT," "END," "CANCEL," "UNSUBSCRIBE") to opt out. You may receive a final confirmation message.
• Help: Reply HELP for assistance, or contact us at hello@vettawell.com.
• Carriers are not liable for delayed or undelivered messages.
Consent notes:
• Your consent to receive marketing texts is not a condition of purchase.
• We maintain opt-in/opt-out and consent records to demonstrate compliance and to honor your choices.
C) VettaWell SMS Terms of Service (United States only)
VettaWell may provide wellness updates, educational insights, event notices, and occasional partner advertisements/offers via SMS text messaging. Message frequency will vary.
You can cancel the SMS service at any time by texting "STOP" to +13053394776. After you send "STOP," we may send a confirmation message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, you can sign up again through our Services.
If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or you can get help directly at hello@vettawell.com or via phone at +13053394776.
Text messages may be sent using an automatic telephone dialing system (also known as an auto-dialer). Consent is not a condition of the purchase of any goods or services. Carriers are not liable for delayed or undelivered messages. Message and data rates may apply. SMS is currently available in the United States.
5. HOW WE DISCLOSE INFORMATION
We do not sell your personal information for money. We disclose information only as described below:
A) Legal and safety
We may disclose information to comply with law, lawful requests, subpoenas, or to protect rights, safety, and integrity of the Services (including preventing fraud and abuse).
B) Advertising/analytics partners (if enabled)
If we use third-party analytics or advertising tools, those partners may collect or receive certain identifiers and event data through cookies/pixels/SDKs to help measure performance and improve relevance. Where applicable, you may opt out (see Section 8 and Section 9).
C) No sale or marketing sharing of contact data (Email/SMS)
We do not sell, rent, or share your contact information—including your email address, mobile telephone number, or any information you submit through our forms—with third parties or affiliates for their own marketing or promotional purposes.
• No mobile information shared for marketing: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
• No email information shared for marketing: We do not share email addresses with third parties/affiliates for marketing/promotional purposes.
• Opt-in and consent data is never shared: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. This includes SMS opt-in status, timestamps, consent language presented, opt-out records, and related compliance logs.
• Limited sharing only to provide the Services: We may provide limited information to service providers strictly as necessary to operate the Services (for example, email/SMS delivery platforms, hosting, security, and form processing). These vendors are contractually restricted from using this information for their own marketing and may only process it to provide services to us.
• No third-party marketing lists: We do not use your email address or mobile number to build or sell third-party marketing lists, and we do not permit our vendors to do so.
D) Third-party disclosure (PII) and confidentiality
We do not sell, trade, or otherwise transfer to unaffiliated third parties your Personally Identifiable Information (PII). This does not include website hosting partners and other technology service providers who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree (by contract or other binding obligations) to keep this information confidential and to use it only to provide services to us.
We may share your email address with a direct affiliated advertiser or partner only if you request that your information be shared with that advertiser/partner (for example, through a clearly disclosed co-branded form or other explicit, user-directed request). We do not share phone numbers or text messaging originator opt-in data and consent with any third parties.
We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
E) Non-personally identifiable information
However, non-personally identifiable visitor information (for example, aggregated or de-identified data about site usage, trends, or engagement) may be provided to other parties for marketing, advertising, analytics, measurement, or other uses, including to help us understand performance and improve our content and Services.
6. DATA RETENTION
We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including:
• delivering subscriptions and providing the Services
• maintaining consent and opt-out/suppression records
• security, fraud prevention, dispute resolution
• legal and compliance obligations
Retention periods vary by data type and context. We may retain aggregated or de-identified information longer.
7. COOKIES, ANALYTICS, AND SIMILAR TECHNOLOGIES
We use cookies and similar technologies to:
• operate the site and maintain functionality
• remember preferences
• understand usage and improve performance
• measure campaign effectiveness
Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your device through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.
We use cookies and similar technologies to:
• Remember settings and preferences (for example, language, display settings, and other site preferences)
• Understand how visitors use the site (pages viewed, time spent, navigation patterns) so we can improve site performance and content
• Measure the effectiveness of content and campaigns (including referrals from partner links or promotional placements)
• Support security and fraud/abuse prevention
• Where advertising/measurement tools are enabled, help measure ad performance and relevance (see Section 5B)
We may also use trusted third-party services (such as analytics or measurement providers) that track this information on our behalf, subject to their contracts with us and applicable law.
Your choices:
• You can choose to have your browser warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
• Disabling cookies may impact certain features.
Do Not Track: "Do Not Track" signals are not uniformly standardized. Where required by applicable law, we honor recognized universal opt-out signals such as Global Privacy Control (see Section 9).
8. SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is 100% secure.
How do we protect your information?
We use a combination of safeguards designed to help protect your information, which may include:
• Regular review of our website for security issues and known vulnerabilities to help keep your visit as safe as possible
• Malware scanning and monitoring designed to detect suspicious activity
• Access controls: personal information is contained behind secured systems and is accessible only by a limited number of persons who have special access rights and are required to keep the information confidential
• Encryption in transit: where available, information submitted through our forms is transmitted using SSL/TLS (HTTPS) encryption
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of personal information.
Payments/transactions note: VettaWell is primarily a content and subscription service. If you choose to purchase products or services from third-party partners via links on our site, those transactions are typically processed through the partner's checkout or their payment gateway provider; payment card details are generally not stored or processed on VettaWell servers.
9. U.S. PRIVACY RIGHTS AND CHOICES (STATE LAW DISCLOSURES)
Depending on your state of residence and our processing activities, you may have rights such as:
• Right to know/access: request information about personal data we collected, used, or disclosed
• Right to delete: request deletion of certain personal data
• Right to correct: request correction of inaccurate personal data
• Right to data portability: receive a copy of certain data
• Right to opt out: opt out of "sale"/"sharing" (as defined by certain state laws), targeted advertising, or certain profiling
• Right to non-discrimination: you will not be discriminated against for exercising privacy rights
• Right to appeal: in some states, you may appeal our denial of a request
How to submit a request:
Email hello@vettawell.com with the subject line "Privacy Request."
Verification:
We may need to verify your identity (and your authority if you act as an authorized agent) before processing requests.
California (CCPA/CPRA) – "Do Not Sell or Share" and Global Privacy Control:
If we engage in activities that constitute "selling" or "sharing" personal information (as defined under California law), California residents may opt out. Where required, we honor user-enabled Global Privacy Control (GPC) signals as a valid opt-out request.
You may also submit an opt-out request by emailing hello@vettawell.com with the subject line "Do Not Sell or Share."
Colorado and other states – universal opt-out signals:
Where required, we honor applicable universal opt-out mechanisms recognized under state law.
10. CHILDREN'S PRIVACY
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 provided us personal information, contact us and we will take appropriate steps.
11. CHANGES TO THIS POLICY
We may update this Policy from time to time. We will update the "Effective Date" above or provide additional notice where required. Continued use of the Services after changes means you accept the updated Policy.
12. CONTACT
Questions or requests:
hello@vettawell.com
+13053394776
Trade Name / DBA Notice (VettaWell)
VettaWell.com (the "Site") is operated under the trade name "VettaWell" (d/b/a "VettaWell") by:
- Legal entity:
- ROLAND PARTNER spółka z ograniczoną odpowiedzialnością (Sp. z o.o.)
- Legal form:
- Limited liability company (spółka z ograniczoną odpowiedzialnością)
- Country of registration / jurisdiction:
- Poland
- Registered office address:
- ul. Piotrkowska 148/150, 90-063 Łódź, Poland
- KRS (National Court Register) number:
- 0001136597
- NIP (Tax ID):
- 7252348976
- VAT ID:
- PL7252348976